Can I change a social worker if I am not satisfied?
I want to know whether I have the right to change my social worker because I am not satisfied with his work. What is the procedure and where can I report his inappropriate behaviour? Thank you!
Pursuant to Article 20 of the Social Welfare Act (Official Gazette, No. 157/13, 152/14, 99/15, 52/16, 16/17, 130/17) a beneficiary of rights in the social welfare system who is not satisfied by the provided service or procedure by individuals performing social welfare activities may file a complaint to the director or other responsible person in the social welfare institution, responsible person in the religious community, other legal entity providing social services, entrepreneur, i.e. other natural person performing social welfare activities. The director and other responsible persons of the service provider referred to in paragraph 1 of this Article shall without delay act upon the complaint and notify the user in writing of the measures taken no later than fifteen days from the date of filing the complaint. If the user is not satisfied with the measures taken, he/she can submit a complaint to the Ministry regarding the work of the service provider. If the complaint is legitimate, the Ministry will instruct the service provider on how to proceed and set a deadline within which the service provider is obliged to submit a notification of the actions taken.